4 Simple Ways To Get Customer Feedback Online

如何透過網路工具來取得客戶的回饋 - 這裡面的重點其實應該是要放在「回饋」這兩個字上 - 透過回饋，我們期望的是和客戶建立起一種對話的關係，並藉由這種關係來經營與客戶之間的聯繫。使用網路的工具只是因為我們今天要面對的客戶很多都是已經在網路上了 - 他們是我們最容易接觸，也是最難接觸的對象。

Successful business owners know that no matter how busy they get, it’s critical to take the time to get customer feedback. Understanding what your customers think about your products and services will not only help you improve quality, but will also give you insights into what new products and services your customers want so you can diversify your offerings. Knowing what you’re doing right also lets you make smart decisions about where to focus your energies, and it may even give you fodder for marketing. Plus, your customers will appreciate having ways to communicate with you—and know they are being heard.